Patient Resource Guide
At Dignity Health Medical Network, your health is our priority.
Your primary care physician is your partner in health care and will guide you to the preventive care services that are right for you. If you have an HMO health plan, he or she will refer you to specialists, therapists, and hospitals. This coordinated care system keeps your team of health care providers on track and in communication. Better still, in addition to your Primary Care Physician and Specialists you will have access to advanced technologies and comprehensive preventive care services.
Find out more about the health care resources available to you.
Your Health Care Advocates
Please call our Customer Service Department if you need assistance. They are available to answer any questions, in English or in Spanish, about eligibility, your benefits, billing, appointments, or even help you select a physician that is a good fit for you.
Customer Service Department: (831) 465-7800
Toll Free outside of Santa Cruz County: (866) 875-3773
Line for hearing impaired (TTY): 1 (866) 660-4288
Advance directives are written instructions which communicate your wishes about the care and treatment you want if you reach a point where you can no longer make your own health care decisions.
Durable Power of Attorney
A durable power of attorney is one that allows the person you appoint to act while you are incapacitated. Durable powers of attorney are vital in health care situations because they let your agent make decisions when you are too sick to do so.
Dominican Hospital offers a variety of educational programs, health seminars and exercise and wellness classes. Please check out the online catalog to find a class that meet your specific needs.
Some classes and programs that are either free or discounted for Dignity Health Medical Network (DHMN) patients who are patients of the following HMO’s: Aetna, Anthem Blue Cross, Blue Shield, Cigna, Health Net, Great West Healthcare, UnitedHealthcare, and SecureHorizons. Registration and a physician’s referral are required. Proof of HMO insurance must be presented at time of registration. Materials fees are not discounted and must be paid to the instructor when class begins. For information and registration call: (831) 462-7709. Review the complete Personal Enrichment Program class listing.
Notice of Privacy Practices
We are required by law to maintain the privacy of Protected Health Information and to give you this notice explaining our privacy practices with regard to that information. You have certain rights – and we have certain legal obligations – regarding the privacy of your Protected Health Information. Click here to review information about our obligations and your rights.
Member Rights and Responsibilities
Member rights and responsibilities are carefully defined in order to support meaningful communication between you and your caregivers and produce the best care outcome.
Dignity Health Medical Network (DHMN) will make clinical and payment decisions based on medical necessity, appropriateness of care and the benefits available to our patients. There are no financial incentives or payments made to DHMN staff that encourage or discourage the denial or approval of medical services.